Josh-the-Locksmith
25 Years Experience
Austin, TX
Male, 46
I've been a locksmith since 1998. I did automotive residential & commercial work from 1998 to 2008. From 2008 to 2018, I did some residential, but mostly commercial work. I have been project managing & estimating since 2018. I used to locksmith in the Chicago area, now the Austin area.
You'd have to have a locksmith come out & decode it. Otherwise you can always take it in somewhere of its small enough to transport yourself.
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Yes very possible. Could be 1 of 2 problems. 1- the lock needs repairing or replacing. The latch (springy part that pops out of the edge of the door) maybe sometimes not pop out all the way. 2- the latch may not line up properly with the strike on the jamb. It may not be falling into the hole every time. Weather, building shift, poor installation, & stretched out hinges can all effect that.
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Sure. I'm on Twitter: ATXJoshL
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Hard to say without seeing the door. If he didn't tell you while he was there that it would be difficult to operate for whatever reason, then yes he should fix it. Generally, a deadbolt should never be that hard to operate. It sounds to me like the bolt isn't lined up with the strike hole.
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You're welcome! Glad I could help.
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Sounds like you're using a combination lever handle. Maybe get a combo deadbolt instead? Schlage makes the best residential combo deadbolts on the market in my opinion.
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It's difficult to give you any advice the way you're describing it. It's illegal for a locksmith to cut a high security key for someone who isn't listed as an authorized person, so unless it's a very shady locksmith, that's probably not a possibility. Most likely they got in another way. If you don't see some serious pry marks on your door or deadbolt, then they probably didn't get in that way. Your deadbolt may just need to be tightened. It sounds like you need to have a locksmith come out & give you some options. It's awfully difficult for me to give you advice without seeing what you're talking about in this case.
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